Ensemble Health Partners

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference The Opportunity: We are seeking a Scheduling Specialist that is bilingual (English/Spanish) to join our team.  The Scheduling Specialist is a vital member of the healthcare team and responsible for providing world-class customer service to clients.     **This is a remote position for a candidate living in the Miami, FL area** Essential Job Objectives:  Understanding admission, billing, payments, and denials.   Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.      Knowledge of medical terminology or CPT or procedure codes.    Patient Access experience with managed care/insurance and Call Center experience is highly preferred.    Articulate, personable, dependable, and confident with excellent communication skills.    Customer service-oriented builds trust and respect by exceeding customer expectations.   Experience We Love:  Intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems, and use of dual screens.    Able to multitask and work individually while applying critical thinking skills.    Customer Service experience is preferred.   Education/Certification(s):  High School Diploma Required – Associates Preferred    Must be able to work on site at UKH in KS 1-2 years of healthcare experience preferred   Must be bilingual (English & Spanish)        Join an award-winning company Three-time winner of “Best in KLAS” 2020-2022 2022 Top Workplaces Healthcare Industry Award 2022 Top Workplaces USA Award 2022 Top Workplaces Culture Excellence Awards Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits –   We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.  Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.   Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.  Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.  Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com .

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference The Opportunity: ** This is a Remote position and the ideal candidate must have HR experience (HR Internship, HR college major, and/or HR work experience).  Additional Preference: Bilingual Spanish preferred, not required We have an exciting new opportunity for a Human Resource customer-service-focused individual !  We are looking for an individual to provide excellence in service as per our core principle : "People First, Last, Always." The Tier 1 HR Associate Service Center Specialist  is responsible for providing timely, effective, and customer-focused HR issue resolution. Essential Job Functions Demonstrates that our associates are individuals, not transactions ("People First, Last, Always.") Ensures strict confidentiality of all work and information Maintains performance against established KPI's (Average Handle Time, Average Wait Time, Average Speed of Answer, escalation rates, abandoned calls, etc.), with goals of First Call Resolution and associate satisfaction Anticipates users’ needs and removes barriers that hinder providing excellent service Engages others as needed to resolve or escalate issues Assists with the development of knowledge articles for the HR database Provides support by responding to associates and management via a ticketing platform and/or phone Provides follow-up and status updates until resolution Directs associates to additional resources, including documented information, reference materials, and self-service tools Required Minimum Education Associate’s Degree required; Bachelor’s degree highly preferred Desired Certification Any HR certification preferred, not required Minimum Years’ Relevant Experience Must have HR experience (HR Internship, HR college major and/or HR work experience) 1-3 years’ customer service, HR service center, or contact center experience required Knowledge, Skills, and Abilities Required Strong interpersonal desire to resolve associate issues and roadblocks, helping them become successful and self-sufficient in our workplace Experience with HCM systems (Workday is preferred) Experience with case management system/service center technology required Proficiency in MS Office Suite of products and strong typing skills required A basic understanding of employee benefits, HR policies, and procedures, HR compliance, and legislation is highly desired Excellent verbal, written, interpersonal, and customer service skills are a must Excellent organizational skills and attention to detail required Excellent time management skills and deadline orientation required The ability to function well in a fast-paced and, at times, stressful environment is required Good problem-solving skills; deep critical thinking about complex problems and knowledge of how to leverage resources to create solutions required Excellent collaboration skills required to work with different levels of business leadership, business users, and functional teams are a must Bilingual Spanish preferred, not required Workday experience or similar software Join an award-winning company Three-time winner of “Best in KLAS” 2020-2022 2022 Top Workplaces Healthcare Industry Award 2022 Top Workplaces USA Award 2022 Top Workplaces Culture Excellence Awards Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits –   We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.  Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.   Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.  Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.  Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com .

­­­­EARLY CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits *This position is onsite at Nicklaus - NCHS Corporate Headquarters near the Miami International Airport   in Miami, FL and candidate must be able to work full time onsite at this location* The Opportunity: The   HIM (Health Information Management) Specialist   will be responsible for record integrity auditing and answering customer phone calls. Provides clerical support to the Health Information Management department in the areas of data capture, record analysis, record completion, birth registry, system support, quality and productivity. Ensures the integrity of all aspects of the legal health record by completing tasks in a timely fashion with exceptional quality. Job Responsibilities: Answers a high volume of customer service phone calls Provides patients/parents with access to the client's patient portal Conducts scanning quality audit to ensure paper documents scanned at the point of care are viewable in the patient medical record under the correct MRN, FIN, note type, and with correct date of service Assist with scanning loose paper Assist with correcting scanning errors Other duties as assigned Experience We Love: High School Diploma, GED, or Equivalent Experience Required Knowledge of CMS regulations, preferred EMR experience preferred (Cerner experience highly preferred) Healthcare Revenue Cycle experience preferred (Acute care facility HIM experience) Bilingual in English & Spanish, preferred Certifications: CRCR Required within 9 months of hire if no other eligible certifications are held (Company Paid)