Technical Account Manager

ISI Enterprises is seeking a highly motivated and detail-oriented Account Manager to join our team. The Account Manager will be responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders, and onboarding our clients to our services. Account Managers liaise between customers and cross-functional internal teams as the client's main point of contact to ensure the timely and successful delivery of our solutions according to customer needs.

Duties/Responsibilities:

The candidate must be skilled in understanding and managing the landscape of technical tools and operationalization of the technology within cross functional environments. The candidate must also communicate well, motivate, and lead cross-functional and individual contributor teams independently and participate in coordinating responses.

• Be the primary point of contact and build long-term relationships with clients
• Conduct email, phone, online presentations, screen-share and in person meetings with all assigned clients
• Keeping accurate and updated notes regarding client accounts
• Liaise between the client point of contact and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Conduct regular check-ins with clients to ensure satisfaction and address any issues or concerns
• Manage customer expectations
• Develop a trusted advisor relationship with C level executives
• Communicate clearly the progress of biannual initiatives to internal and external stakeholders conducting business reviews
• Maintain professionalism while resolving client complaints
• Maintain job knowledge by staying up to date with CMMC, cyber security, Managed Services and the tools that we deploy
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Provide regular reporting to management on client satisfaction, retention, and growth

Qualifications:

• United States Citizenship required
• Experience overseeing technology implementations
• Experience with the NIST CSF, NIST 800-171, and CMMC 2.0 lvl 1-3
• Experience with Asset Management tools and strategies
• Excellent analytical and problem-solving skills
• Excellent communication skills (verbal and written), ability to influence without authority
• Ability to balance risks in ambiguous and complex situations
• Demonstrated teamwork and collaboration skills, in particular in leading or contributing to global and multi-functional teams
• Highly motivated to contribute and grow within a complex area of emerging importance
• Proficient in use of Office 365 Suite
• Demonstrates excellent organizational direction, time management, problem-solving, prioritization, goal setting, leadership, motivation, negotiation, and interpersonal relations
• Works well under pressure and within time/budget constraints to solve problems or meet objectives
• Strong analytical/problem solving skills and cross functional knowledge across multiple IT operational and security disciplines
• Ability to communicate technical concepts to a broad range of technical and non-technical staff
• Must possess a high degree of integrity, be trustworthy, and have the ability to lead and inspire change
• Experience working with a complex team to meet strategic and tactical objectives
• Collaborate with the sales team to identify upsell and cross-sell opportunities

Preferred Qualifications:

• Associates Degree or equivalent work or military experience
• Experience with ConnectWise products
• Experience with MSP or MSSP

What we offer:

• The salary range for this role is $60,000-$75,000
• Opportunity for Hybrid work
• A competitive salary and benefits package
• A casual, friendly, and relaxed work environment
• Professional growth encouragement and support

Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.