Public Disclosure Fulfillment Analyst (DOL)

Public Disclosure Fulfillment Analyst

Location: Washington, DC

Status: Full-time

Position Description:

This position is responsible for processing disclosure requests received in person, via writing, email, fax and telephone in support of our customer, the Department of Labor's (DOL) Employee Benefits Security Administration (EBSA).

Required Qualifications:
•Experience in an office or customer service environment to include processing documents/records, interfacing with customers in person, in writing and over the phone.
•Technical background with knowledge of folder structure systems for electronic documents.
•Proficient with office automation tools such as Microsoft Office and other common desktop applications.
•Must have a combination of excellent analytical skills and attention to detail.
•Possess excellent verbal and written communication skills.
•Lifting and moving standard boxes (35 lbs).
•Must be able to work in a fast-paced paper and electronic production environment.
•Requires ability to bend and stretch to reach files and push a fully loaded mail cart.
•Ability to obtain/maintain a Government Security Clearance.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Maintain the reception area in neat, orderly and business-like fashion.
•Input all requests into the disclosure request tracking system.
•Fulfill requests for ERISA mandated filings that are open for public inspection as well compliance manuals, advisory opinion letters, comment letters, exemption application files and other documents filed with, created by, or maintained by EBSA and requested under the provisions of ERISA or the Freedom of Information Act.
•Inform requesters who call and visit the Public Disclosure Room (PDR) that filings may be searched on the EBSA website.
•Receive and process incoming mail.
•Perform other duties as needed.
•Processing requests for annual pension and welfare reports.
•Retrieving data from computerized programs including Department of Labor Tracking Systems (i.e. Employer Data Systems, Secretary's Information Management System and Technical Assistance Inquiry System).
•Analyzing and responding to financial inquiries in a timely manner.
•Interpreting COBRA laws and ERISA rights for clients.
•Incorporating first-level problem solving and crisis intervention strategies.
•Day-to-day liaison duties with program and outside agencies.
•Administering routine and special face-to-face clerical activities.
•Researching documents to process requests.
•Input billing data through the use of Delrina Form Flow database.
•Calculating workload statistics for reference.
•Training employees and patrons on use of database systems.
•Heavy phone and written contact with diverse populations which including: lawyers, plan administrators, various organizations, and walk-in clients.
•Completing multiple assignments with conflicting deadlines.

Work Conditions:
•Work is primarily performed in an office environment.

This document is not intended to cover or contain a comprehensive listing of all job related activities, duties or responsibilities that are required of the employee. Due to the nature of the industry, job tasks may be changed as necessary to meet the needs of the customer.

BlackFish Federal is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://blackfishfederal.applicantpro.com/jobs/3597277-446788.html