Human Resources Analyst - Training & Equity

Compensation: The annual salary range for this position is $63,682.22-$71,015.32, which represents the hiring range for new employees based on factors such as education, experience, certifications, and licenses. The full salary range extends up to $90,698.91, providing opportunities for salary growth as employees gain experience, develop skills, and demonstrate strong performance over time.

The Human Resources Analyst position is part of a job family progression, offering a clear path for growth. After one year in the role, employees who meet established performance and competency requirements may become eligible for promotion to Senior Human Resources Analyst. Progression is not automatic and depends on meeting all internal criteria.

Position Summary: Under the direction of the Director of Human Resources or designee, demonstrates professional ownership of assigned functional areas of Human Resources. Provides technical expertise and assistance to internal and external customers. Analyzes, develops, recommends, and implements program and policy improvements.

Distinguishing Characteristics: Under general supervision, positions at this level generally receive occasional instruction or assistance as new or unusual situations arise and are aware of the operating procedures and policies of the work unit, with most work being performed independently. More complex thinking and reasoning skills are required, as employees at this level perform more complex and responsible duties and may be assigned special projects.

Essential Functions

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Analyze, develop, recommend, and implement program, policy, and procedure improvement for assigned areas.
• Provide excellent customer service in support of our customers and our HR team members.
• Balance daily support of customers with project work.
• Understand and continuously improve the use of technology to support assigned areas.
• Track program performance through data collection, analysis, and reporting.
• Cross train and serve as back-up for other function areas as assigned.
• Performs all other duties as assigned.

AREA SPECIFIC ESSENTIAL FUNCTIONS
Training & Equity

• Conducts training to meet organization’s needs with the intention of increasing employee efficiency, effectiveness and equity.
• Assists with the administration of the City’s diversity, equity, inclusion, and belonging program, including community outreach. 
• Administers the City’s learning management system.
• Assists with the development and execution of the City of Lewisville annual training plan.
• Plans, coordinates, and conducts employee training, consistent with the City of Lewisville annual training plan.
• Coordinates city-wide employee engagement events including leading internal committees and supporting the WAY team.

• Assist in the process of annual employee engagement surveys, action plans, and feedback initiatives.

• Assist with the development and coordination of surveys and inventories to produce a training needs assessment.
• Develops, deploys, and tracks techniques to determine the effectiveness of training provided and to ensure diverse employee participation.
• Prepares training activity progress reports.

• Maintains liaison with colleges, universities, and special training institutions of local, regional, and national importance to keep informed of available training resources.

Employee Relations

• Reviews all completed performance evaluations for completeness and manager effectiveness.
• Coordinates improvements to the performance evaluation program and process.
• Assists managers and employees in navigating employee relations issues in support and in conjunctions with the Human Resources Manager and Director. 
• Conducts employee relations inquiry and investigations as needed, Including documentation.
• Monitor trends in employee relations cases and identify proactive solutions to improve employee experience.
• Reviews, researches, recommends, and supports personnel policy improvements.
• Contribute to updating and implementing HR policies and employee handbooks.
• Conducts, records, escalates (when appropriate), and reports on all employee exit interviews to identify potential patterns and improvement areas.
• Assist with managing unemployment claims, including gathering documentation, responding to requests from state agencies, and participating in appeal hearings if necessary.

Position Qualifications

Education: Bachelor’s Degree in a related field. 

Experience: Two (2) years of experience in employee relations or employee training and development.

Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.

Licenses and Certifications: Advanced Certification from an accredited institution in assigned functional area of Human Resources preferred.

Conditions of Employment: Must submit to and pass a criminal background and pre-employment drug test. Must possess and maintain a valid State of Texas Driver’s License Class “C” and good driving record as defined by City policy. An applicant who does not possess a Texas Driver's License or proper class, will be allowed ten (10) working days after a job offer is made to obtain proper licensing.

Note: As part of the selection process, candidates may be asked to complete a job-related assessment.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Knowledge of: Principles and practices of assigned human resources area; Federal, State, and City rules, regulations, guidelines, policies, and procedures related to assigned human resources area; customer service and public relations practices and methods; and Human Resources Information Systems and software related to assigned human resources area. 

Skilled in: Building and maintaining strong interpersonal relationships; working effectively with departmental representatives; accepting responsibility for his/her actions; utilizing in-house resources to meet departmental needs; conducting research and applying results to programs and procedures; analyzing data; using spreadsheets and personal computer including Microsoft Office, Google docs, e-mail, and the internet; communicating effectively, clearly, and concisely both orally and in writing; planning, organizing, and coordinating activities to accomplish work assignments; resolving employee and customer complaints and concerns; performing work accurately and thoroughly; following instructions, safety practices, and standard operating procedures in performing assigned tasks; being punctual and attending work regularly; and working effectively with people regardless of their age, race, ethnicity, religion, color, sex, sexual orientation, gender identity, national origin, genetics, veteran’s status, or job type.  

Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. 

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. 

The City of Lewisville has reviewed this job description to ensure that essential functions and basic duties have been included. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities, which may be required. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Levels of positions within a class series are distinguished by the level of responsibility assumed, the complexity of duties assigned, the independence of action taken, the nature of the public contact made, and the impact and span of tasks performed.

This job description is not an employment agreement or contract.  The City of Lewisville has the exclusive right to alter this job description at any time without notice.

Work Hours

Monday-Thursday 7:30am-5:30pm, Friday 7:30-11:30am. A hybrid schedule is available for this position, offering one remote day per week after the completion of a sufficient training period.