Customer Service Associate

Position Summary

Processes payments from the public for City services; assists the public by phone and in person with inquiries regarding City services.

Essential Functions

• Receives and processes payments from the public for City services; receives payments directly from customers, by mail, night drop or through interdepartmental mail; posts payments received to appropriate accounts in computer systems; makes change and issues receipts to customers as required.

• Balances cash drawer and prepares receipts for bank deposit.
• Processes requests from customers for connection or re-connection of services, water meter re-reads, etc., and forwards same to Billing Clerks and/or Meter Readers for follow-up.
• Files records of transactions, such as daily reports.
• Performs all other related duties as assigned.

Position Qualifications

Education

•  High School Diploma or GED.

Experience

• 6 months cashiering experience.

Any combination of related, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified experience requirements.

REQUIRED SKILLS & ABILITIES
Ability to:

• Ability to accept responsibility and account for his/her actions.
• Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
• Ability to be punctual and attend work regularly
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to perform work accurately and thoroughly.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to operate office equipment such as personal computer, 10-Key, and multi-line telephone.
• Ability to communicate effectively with the public in person and by phone, giving and receiving information in a clear and courteous manner.
• Ability to accurately process and record payment transactions.

Skills:

• Skill in use of personal computer including Microsoft Office, Open Office or similar word processing programs, e-mail and the internet.

Other Requirements:

• Must submit to and pass a criminal background check and pre-employment drug test.
• Must show consistent financial responsibility.
• Must have acceptable credit history.
• Candidates may also be subject to software skills test and administrative skills test.
• Preference may be given to applicants with utility payment cashiering or bank teller experience.
• Preference may be given to bilingual applicants.

Work Hours

Monday - Friday 4:30 AM - 1:30 PM.