Animal Services Manager

Position Summary

Animal Services Manager Recruitment Brochure - Click Here
Our recruitment brochure provides an in-depth look at our organization, the Animal Services Division, and the benefits of joining our team. For more information, click the link above to access the brochure. The position is open until filled with priority review of candidates by Monday, August 11, 2025.

We aim to understand each candidate as a whole person, so our hiring process goes beyond resumes to explore qualities that contribute to our team’s success.

• Pre-Screening Form: Candidates whose applications meet the minimum qualifications and move forward in the process will be asked to complete a brief pre-screening form. This helps us better understand your background, interests, and fit for the role.
• Emotional Intelligence Assessment (EQ Profile): Top candidates may also be invited to complete an EQ Profile. This assessment offers insight into your emotional intelligence— how you recognize, understand, and manage emotions in yourself and others. These qualities help create a positive, collaborative, and resilient workplace.
  

Compensation:
The annual salary range for this position is $73,720.13-$104,995.33, which represents the hiring range for new employees based on factors such as education, experience, certifications, and licenses.

Position Summary: Responsible for the direction and operational management of the Animal Services division including the animal shelter and field operations.  Directs the investigation and enforcement of animal control ordinances. Provides coordination for administrative and technical activities. This position is responsible for planning and organizing workflow, initiating, and implementing policies and procedures, and managing personnel and budget. The position will ensure that the division operates efficiently and effectively, enhancing collaboration across the division, the City and the community.

Essential Functions

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation so that qualified employees can perform the essential functions of the job.

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Manages and participates in the development and implementation of goals, objectives, procedures and priorities for the animal services division.
• Works with the Department Director to develop the annual budget; monitors budget requests, revenues, expenditures, savings, projections, and oversees donations.
• Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures.
• Supports staff and police department in the investigation of animal cruelty reports.
• Supports staff in pursuing dangerous dog cases in accordance with city ordinances and standard operating procedures.
• Oversees staff to handle all concerns regarding the animal services division.
• Issues citations, as needed, for violations of animal services ordinances and appears in court as necessary.
• Organizes and maintains shelter records and files in accordance with record retention requirements.
• Establishes and enforces rules and procedures at the shelter.
• Investigates and enforces rabies control.
• Organizes and coordinates special events related to animal shelter.
• Monitors the receipt of all money received at the animal shelter.
• Oversees the in-house sterilization program including the contract veterinarian and veterinarian technician.
• Performs all other related duties as assigned.

Position Qualifications

Education: Bachelor's Degree in related field.  Every two years of related job experience may substitute for one year of the education required.  

Experience: Five (5) years of related experience in municipal animal services operations; a minimum of three (3) years of supervisory experience required.

Any combination of related, education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements. 

Licenses and Certifications: Animal Control Officer State certification required.

Conditions of Employment: Must submit to and pass a criminal background and pre-employment drug test. Must possess a valid State of Texas Driver’s License Class “C” and good driving record as defined by City policy. An applicant who does not possess a Texas Driver's License or proper class will be allowed ten (10) days after a job offer is made to obtain proper licensing.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Knowledge of: Principles, procedures, processes and requirements comprising standard practices in animal service operations and related functions and activities, including collection and analysis of data and the preparation of reports and studies; applicable federal, state and local laws, City ordinances, requirements relating to animal services and the facility; the care, handling and breed identification of animals; municipal government, boards, councils, commissions and similar bodies and their functions related to municipal, zoning, housing and other codes; management, operational, administrative, political, environmental, and other issues pertaining to the City's activities and department functions.

Ability to: Develop, manage and manipulate complex databases; facilitate and lead in a contentious environment; work independently, with minimum supervisory direction; make critical decisions while following city procedures; demonstrate conduct conforming to a set of values and accepted standards; make decisions or take actions to solve a problem or reach a goal with pre-determined result; formulate a sound decision using the available information; influence others to perform their jobs effectively and to be responsible for making decisions; manage, direct and coordinate the work of supervisory, professional and technical personnel; effectively present information publicly to the City Council and other groups/organizations; organize and direct a project to completion; communicate effectively and clearly orally, in writing and graphically, and to prepare succinct, coherent and technically accurate reports and analyses; establish and maintain effective working relationships within the Neighborhood and Inspections department, other City departments, as well as members of community-based groups in both the public and private sector;  handle animals; communicate with residents and employees in stressful situations; multi-tasking; organizing and analyzing invoices; showing consideration for and maintaining good relations with others; operating standard office equipment such as personal computer, calculator, and copier; accepting responsibility for his/her actions; performing work accurately and thoroughly; following instructions, safety practices, and standard operating procedures in performing assigned tasks; communicating effectively, clearly, and concisely both orally and in writing; being punctual and attending work regularly; and working effectively with people regardless of their race, sex, color, religion, national origin, age, disability, gender identity or expression, sexual orientation, veteran' s status, genetics, or job type.

Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. 

The City of Lewisville has reviewed this job description to ensure that essential functions and basic duties have been included. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities, which may be required. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Levels of positions within a class series are distinguished by the level of responsibility assumed, the complexity of duties assigned, the independence of action taken, the nature of the public contact made, and the impact and span of tasks performed.

This job description is not an employment agreement or contract.  The City of Lewisville has the exclusive right to alter this job description at any time without notice.

Work Hours

Monday-Thursday 7:30am-5:30pm, Friday 7:30am-11:30am.