Data Operations and Business Analyst

Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 53 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change.

To support our mission, we seek a highly motivated Data Operations and Business Analyst to join our team in Reston, VA. This position plays a dual role in operations and strategic analysis to enhance donor engagement, optimize campaign performance, and drive revenue growth across the National Wildlife Federation’s (NWF) membership and philanthropy programs. This position is responsible for developing and managing data selections, reporting, and analytics for direct response fundraising campaigns including direct mail, telemarketing, and face-to-face. The Analyst also interprets constituent and campaign data, producing actionable insights to inform strategy, improve member experience, and support revenue generation across Membership, Mid-Level, Major Gifts, and Gift Planning programs.

The Analyst works closely with colleagues across the Federation to create an integrated and data-informed approach to constituent engagement that supports NWF’s mission to ensure wildlife thrive in our rapidly changing world.

Principle Duties (major areas of responsibility):

• Construct and manage campaigns in internal systems (e.g., Microsoft Dynamics CRM, Analytical Marketing, Excel,)
• Develop, test, and execute data pulls and segmentation for direct mail, telemarketing, and face-to-face campaigns
• Ensure data accuracy, integrity, and timeliness of all outputs
• Partner with campaign managers to translate audience strategy into technical requirements and lists
• Analyze direct marketing performance using KPIs that measure conversion, engagement, and retention
• Create dashboards and custom reports using tools such as Tableau, Excel, and SPSS
• Present analysis and insights to stakeholders, providing recommendations for improving campaign ROI and donor retention
• Monitor donor trends and behaviors to inform segmentation, acquisition, and upgrade strategies
• Support the development and maintenance of budgeting and forecasting models based on performance data
• Serve as an internal consultant, translating data findings into strategic recommendations
• Identify opportunities to enhance the donor experience and streamline data processes
• Work cross-functionally with Membership, Digital, Midlevel, Major Giving, and Gift Planning teams to support integrated campaign strategies
• Collaborate with IT, Business Operations, and external vendors to ensure data systems, infrastructure and operations support business needs
• Conduct ad-hoc assessments to explore market opportunities and donor behavior

Qualifications:

• High school diploma required College degree with a business concentration preferred
• Minimum 3 years of professional experience in marketing, analysis, preferably with nonprofit organizations or mass constituency organizations
• Strong problem-solving and conceptual thinking abilities; comfort working with large datasets
• Superior quantitative skills, including experience with statistical analysis principles, and understanding of data and data management tools
• Effective and proactive communication skills and acumen in time-management and prioritization, with the ability to explain complex data to non-technical audiences
• A consultative approach to working with cross-functional teams and the demonstrated ability to effectively communicate analyses, position recommendations, advise strategy implementation, and foster a disciplined approach to performance management and continuous improvement
• Proficiency in Microsoft Excel, Access, PowerPoint; strong working knowledge of Tableau and CRM platforms (preferably Microsoft Dynamics)
• Strong familiarity with marketing databases and reporting tools (e.g., SPSS, Marketing Cubes, Data Warehouses)

Travel Requirements:

In the event a remote candidate is selected, occasional travel may be required for team meetings, approximately 1 to 2 times per year on average.

Location and Work Mode:

This position is based out of our headquarters in Reston, VA. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work in the office, in a hybrid manner, or fully remote, to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page: https://www.nwf.org/About-Us/Careers

Physical Requirements of the Job:

Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to several pounds (such as a laptop computer or tablet).

Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis.

Please Note:

This job description sets forth the job’s principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word “may,” the Essential Duties and Responsibilities described above are “essential functions” of the job, as defined by the Americans with Disabilities Act.

Compensation and Benefits:

The salary range for this position is $72,000 - $80,000, commensurate with experience.

We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America’s best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week.

We offer these supports to help manage your mental, emotional, and physical health:

• Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member – including pets), and 11 holidays
• We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family.
• Up to 16 weeks of fully paid Family and Medical Leave
• Low-cost health, dental, and vision insurance options – all outpatient mental health is covered at in-network rates
• Therapist available at no cost
• Pet insurance and discount perk program
• Annual wellbeing allowance

In addition to your salary, we offer the following supports to your personal finances:

• Retirement plan with immediate match and vesting
• Annual year end retirement contribution
• Tuition Reimbursement
• Adoption and Surrogacy assistance
• Pet adoption stipend
• Student Loan management

Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers.

Application:

Applications will be reviewed on a rolling basis. Candidates should submit a cover letter and resume.

For more information on our recruiting process, please review our Careers page: https://www.nwf.org/About-Us/Careers

We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer. Applicants are invited to learn more about National Wildlife Federation’s commitment to diversity, equity, and inclusion at nwf.org/equity.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job, therefore our job descriptions are guidelines, not hard and fast rules. Your experience, which may include paid and unpaid experience, including volunteer work, helps build the competencies and knowledge that translates to our openings. Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

Please let us know if you require accommodations during the application or interview process by reaching us at careers@nwf.org or 703-438-6244.

If selected for this position, a background check will be conducted