Recreation Attendant - Frederick Herring (Part-Time)

Position Summary

Recreation Attendants provide support to guest services through assisting facility guests with information; providing facility tours, setting up for programs, parties and rentals; monitor rentals and assisting with financial transactions as needed. May be assigned to Thrive, Frederick P. Herring Recreation Center, Hedrick House or Athletics Complexes.

We value the experience and loyalty of our returning employees and recognize their contributions by offering higher pay for each consecutive year they return to the same position. For example, starting pay for new hires is $13.64 per hour. For employees returning for a second year, the hourly rate increases to $14.14, with further incremental increases for additional years up to six. This system rewards dedication and allows returning employees to continue growing with us while benefiting from their prior experience in the role with the City of Lewisville.

Essential Functions

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation so that qualified employees can perform the essential functions of the job.

• Perform duties related to the operations of the front desk, to include greeting guests, program registrations, scheduling reservations, answering phones and miscellaneous administrative tasks. 
• Attends to the daily operation of facilities and assists with various recreation programs, facility tours, and special events.
• Assists with facility, program, event and rental set up, tear down and implementation including working both inside and outside in various locations and conditions. 
• Provides excellent oral and written customer service by responding to guest questions and needs. 
• Attends mandatory training and/or meetings.
• Ensures the safety of all facility guests, responds to emergencies, and administers first aid as necessary. 
• Provide party coordinating services which includes scheduling rental reservations, party decorating, room set up and breakdown, and assisting host members throughout the duration of the party.
• Completes various reports and submits them to the appropriate supervisor.
• Collect team rosters and transfer information from score sheet.
• Monitors games and records vital statistics. Notes field condition problems and reports to supervisor.

Position Qualifications

Education: High School Diploma or GED. 

Experience: One (1) year of customer service or related experience preferred. 

A high school diploma or GED equivalent is required for this position and may not be substituted. Beyond this requirement, any combination of related education, experience, certifications, and licenses that will enable a candidate to successfully perform the essential functions of the job is an acceptable substitute for the remaining specified education and experience requirements.

Licenses and Certifications: Must hold a current CPR/AED and First Aid Certificate. Must be able to obtain CPR/AED for the Professional Rescuer within six months of hire.

Conditions of Employment: Must submit to and pass a criminal background and pre-employment drug test.

Other Requirements: Must be at least 16 years of age. Has physical ability to accomplish job tasks and able to work outdoors as required. 

Knowledge: Customer service;General knowledge of recreation activities and able to provide assistance in answering various questions; Ability to follow general accepted office practices and procedures. 

Skilled In: Exceptional communication and interpersonal skills for engaging with visitors, staff, and community partners; providing outstanding customer service in both routine and high-volume situations; demonstrating professionalism and a welcoming demeanor in challenging or fast-paced environments; applying City policies and procedures with consistency and sound judgment; multitasking across administrative, and event-support duties; attention to detail and strong organizational skills; taking responsibility for assigned tasks and outcomes; following safety guidelines and standard operating procedures; speaking and writing clearly and effectively; maintaining punctuality and a flexible schedule including evenings, weekends, and holidays; and working respectfully and collaboratively with individuals of diverse backgrounds, identities, and job roles.

PHYSICAL DEMANDS

Physical Demands and Working Conditions: This is primarily an office classification although this position involves a mix of office and outdoor responsibilities. Works primarily in an indoor office environment, with frequent interaction with the public that will involve assisting individuals. May be exposed to varying weather conditions (heat, cold, rain) when setting up outdoor play areas or attending city special events.

Work may involve occasional exposure to dust, noise, standing for extended periods and walking between locations may be required. Finger dexterity is needed to operate a computer, and other standard office equipment. While performing this job, employees routinely stand, walk, reach with hands and arms, talk, and hear.

The position may occasionally require lifting or carrying supplies or equipment. Employees must regularly lift, push, or pull up to 25 pounds, and occasionally lift, push, or pull up to 40 pounds with or without assistance. Typical daily lifting requirements for certain tasks range from 10 to 25 pounds.

The City of Lewisville has reviewed this job description to ensure that essential functions and basic duties have been included. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities, which may be required. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Levels of positions within a class series are distinguished by the level of responsibility assumed, the complexity of duties assigned, the independence of action taken, the nature of the public contact made, and the impact and span of tasks performed.

This job description is not an employment agreement or contract.  The City of Lewisville has the exclusive right to alter this job description at any time without notice.

Work Hours

Evenings, 4 hours a night.